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Get On Demand Support

There are many ways to get support from us.  Connect with us by telephone or email and feel free to give us feedback. 

Member Engagement Centre

Address

73-75 Half-Way-Tree Road, Kingston 10

Telephone
Tel: (876) 754-VMBS (8627)
Toll Free (from Jamaica): 1-888-YES-VMBS (937-8627)
Toll Free (from USA/Canada): 1-866-967-VMBS (8627)
Free Phone (from UK): 0-800-068-VMBS (8627)

Fax
Fax: (876) 929-5224
E-mail: manager@myvmgroup.com

Branch Opening Hours

Member Engagement Centre
Mon. – Fri. 7:00 a.m. – 8:00 p.m.
Sat. 10:00 a.m. – 6:00 p.m.
Sun. 10:00 a.m. – 3:00 p.m.

University of Technology Branch
Mon. – Fri. 9:30 a.m. – 3:00 p.m.

All other branches
Mon. – Fri. 8:45 a.m. – 3:00 p.m.

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Customer Service Charter

Our service vision is to be the pinnacle of service excellence for Our Members and clients at all points of contact.

Frequently Asked Questions

Have a question? Find a quick answer from our list of frequently asked questions.